Privacy Policy

1. Overview

Welcome to PACK NACK (packnackfoods.com), owned and operated by Dollfine Foods and Organics, located at 11-93, Kotharu Vari Street, Chagallu, Andhra Pradesh – 534342, India. We value your privacy and are committed to safeguarding your personal information when you browse our website or place orders via our direct WhatsApp service.

2. Information We Collect

We collect information that you voluntarily provide to us when submitting inquiries or initiating checkout for WhatsApp fulfillment:

• Customer contact details: Full name, mobile phone number.
• Delivery address: Street address, city, state, and PIN code.
• Cart & order preferences: Selected snack products, quantities, and order notes.
• Communication history: Customer support or inquiry messages sent to our WhatsApp desk.

3. How We Use Your Information

The information collected is used solely for legitimate business purposes:

• To confirm and fulfill your gourmet frozen snack orders.
• To coordinate cold-chain delivery logistics and dispatch updates.
• To respond to questions, feedback, and customer support inquiries.
• To comply with regulatory and food safety standards.

4. WhatsApp Communication

PACK NACK utilizes WhatsApp click-to-chat to streamline the ordering process. When you click “Place Order on WhatsApp”, a pre-formatted text message containing your selected items and address is transmitted directly into your WhatsApp application. Conversations on WhatsApp are governed by WhatsApp’s standard end-to-end encryption and privacy policies.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. Your contact and delivery details are only shared with trusted delivery and cold-chain logistics partners for the sole purpose of fulfilling your order.

6. Data Security

We maintain appropriate administrative, technical, and physical safeguards to protect your personal details against unauthorized access, loss, or misuse.

7. Contact Us Regarding Privacy

If you have any questions or requests regarding your personal data, please reach out to us: